Last updated: September 15, 2026 True North Property Management (TNPM) respects the privacy of our guests, customers and website visitors. This policy explains how we collect, use and share information in connection with our website, reservations, inquiries and communications. When you contact us, we use the information you provide to respond to your inquiry and assist you. We may communicate electronically about your reservation, a requested service or updates relevant to your relationship with us. Marketing email and SMS preferences are described below. We collect information you provide when you make a reservation, contact us, inquire about our management services, create an account where that option is available, or request special offers. Depending on the service, this may include your name, email address, phone number, billing address, payment information, reservation details and information you include in your inquiry. If you create an account, you also provide the account credentials requested in that process. Our website also uses Google Analytics, as explained below. We use information to process reservations, provide requested services, respond to inquiries, communicate with you, operate and improve our website, and meet legal requirements. Marketing communications are subject to the preferences described in this policy. We use service providers to support reservations, payments, website operations, analytics and communications. Information needed for those services is processed through the relevant providers. Payment information is processed through our payment gateway service to complete transactions. The additional restrictions on SMS information are described below. Information collected. We collect your phone number and other information you provide when you sign up for SMS communications. How it is used. When you opt in, we use your phone number to send the types of messages covered by your opt-in, which may include service updates, transactional messages or promotions. Your choice. You may opt out of SMS messages by replying STOP. Message and data rates may apply. Sharing. We do not share SMS opt-in information or phone numbers collected for SMS with third parties for their marketing purposes. We may share the information needed to deliver our SMS messages with service providers supporting that delivery. Security and retention. We take reasonable measures to protect this information from unauthorized access and use. We retain SMS information for as long as necessary to provide the service or as required by law. We use your email address to respond to inquiries, send reservation and service communications, and provide promotional newsletters in accordance with your marketing preferences. You can unsubscribe from marketing emails using the unsubscribe link in those messages. Unsubscribing from marketing emails does not stop communications needed to manage an existing reservation or respond to a service request. We use Google Analytics to understand how visitors use our website and to improve it. Analytics can process information about website interactions, browser and device characteristics, and approximate location. It can use cookies or other identifiers to distinguish visits. Learn more about how Google uses information from sites and apps that use its services. We may update this policy as our services and practices change. We will publish the revised policy on this page and identify the revision date. Where an additional notice or consent is required, we will provide that notice or request that consent. If you have questions about this policy or how TNPM handles your information, contact True North Property Management: All office visits by appointment.Privacy Policy
What happens when I communicate with TNPM?
What information does TNPM collect?
How does TNPM use and share my information?
SMS privacy
How does TNPM use my email address?
Google Analytics and website information
Changes to this policy
Contact us