Property Services Privacy Policy

True North Property Management
Effective September 19, 2026

This policy applies only to information collected through our property-analysis, owner and agent inquiry, and management-application forms, and the emails, texts and other follow-up connected with those forms. It is a form-specific notice, not a company-wide privacy policy. It supplements and does not replace our website Privacy Policy or the documents governing guest reservations and property-management services.

What you share with us

We collect your name, email, phone number, relationship to the property, and the answers you submit. Depending on your request, these include the property address, listing or gallery links, asset type, room or unit mix, amenities, operating costs, planned use, restrictions, timing, referral information and your goals. Please do not enter passwords, payment-card information, government identification numbers or unrelated sensitive information in these forms.

We also keep the submission date, originating page, referral or campaign information and the consent choices associated with your request. Our communication systems retain relevant message history and delivery information. We may review supplied listing or gallery material and relevant market information to prepare the requested analysis.

How we use it

We use this information to assess your property, prepare and deliver an analysis, provide the applicable service guide, respond to questions, review management fit, arrange next steps, maintain request records, prevent misuse and meet legal obligations. Automated tools may assist research, calculations, document preparation and delivery. A forecast is an estimate; your management application is subject to review.

Submitting a form does not enroll you in promotional texts. We use your separate choices to determine whether to send request-related or promotional text messages. We use email to respond to the request you submit. Promotional email preferences are handled separately.

Who helps us deliver the service

Authorized True North team members and service providers process information needed for website forms, contact management, research, document generation, storage and communications. Access and use are limited to supporting those purposes. We may disclose information when legally required or necessary to protect lawful rights and the security of our services.

We do not sell your mobile information or provide it to outside parties for their own advertising or promotions. SMS opt-in records and consent are not transferred for another party’s messaging campaigns. Providers supporting our own messaging and customer service may process the information necessary to perform those services.

Your report and property images

Reports may contain the contact name, property details, photographs and financial estimates relevant to the request. Report and guide links can be forwarded by a recipient; anyone with a report link may be able to access it. Share these links only with people you intend to receive them. Contact us if you believe a report was sent to the wrong person or a link needs attention.

We use supplied gallery or applicable listing images to illustrate your requested property analysis. Do not provide private images or material you are not authorized to share. This form does not authorize unrelated public advertising of your personal information.

Your communication choices

Text-message consent is optional and is separate from acceptance of our terms. You can request an analysis or apply without opting in to texts. If you opt in, message frequency varies and message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You can also contact partner@thetruenorthproperty.com or (231) 272-2577.

Use the unsubscribe link in promotional emails to stop those emails. We may still respond to an active inquiry or send necessary service communications. We retain consent and opt-out records as needed to respect your preferences and applicable obligations.

Security, retention and your requests

We use reasonable safeguards to protect information, but no online service can promise absolute security. Records are retained as needed to handle the inquiry, provide services, respect communication preferences and meet applicable legal or business-record obligations.

You may contact us to ask about, access, correct or request deletion of the information associated with your inquiry, or to change communication preferences. We may need to verify your identity. Available rights and any permitted retention exceptions depend on applicable law.

Website activity and updates

Our website uses analytics and other website technologies described in the website Privacy Policy. Third-party listing and gallery websites you choose to use have their own privacy practices. We will date changes to this notice and provide additional notice or seek consent where required.

Privacy questions: management@thetruenorthproperty.com · (231) 272-2577. Related: Property Services Terms of Service.

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