Property Services Terms of Service

True North Property Management
Effective September 19, 2026

These terms apply only to submitting our property-analysis, owner and agent inquiry, and management-application forms, the response to your request, and the email and text-message choices made through those forms. They are not company-wide terms and do not replace a property-management agreement or the separate guest booking terms.

Your property. A considered next step.

A revenue analysis request asks us to assess a property’s earning potential. A management application asks us to review the property and partnership for fit. Submitting either form does not appoint True North as manager, reserve a launch date, authorize charges, or commit you to a management agreement.

Information and photographs

Provide accurate contact details and property information, including known restrictions, operating costs and intended owner use. Only share information and photographs that you are authorized to provide for this purpose. An agent may provide listing information for the property they represent. We may ask for clarification or additional evidence before completing an analysis.

A supplied gallery takes priority over listing photographs. Images are used to illustrate the property in the requested analysis; submitting them does not transfer their ownership to True North.

Understanding an analysis

Analyses are planning estimates based on the available property details, market conditions, availability and stated assumptions when prepared. Actual revenue, occupancy, expenses and profit will vary. An analysis does not guarantee income, investment returns, property value, or permission to operate a rental.

Real estate listing requests include an operating NOI assessment when the necessary costs can be supported. Booking-listing and no-listing requests receive a revenue analysis. Gross revenue is not owner profit. Operating NOI excludes financing, capital expenditure, replacement reserves and owner income taxes. Unknown expenses are not assumed to be zero.

Vacation-rental projections reflect the selected service: 30% for full service or 15% for remote management, subject to a separately verified offer where applicable. Hotel and multi-unit projections exclude management commission; a tailored management fee is quoted separately. Review the assumptions and scope in your report before relying on it, and independently verify matters relevant to a purchase or operating decision.

Applying to work with True North

Every property is subject to our review and acceptance. If accepted, you will receive a separate agreement describing your services, fees, responsibilities and launch plan. We offer management without a fixed term, with cancellation governed by the notice, existing-reservation and other provisions of that agreement. The signed agreement controls the management relationship.

Reports, email and text messages

Submitting a request asks us to respond by email about your property, analysis or application. Your analysis and applicable service-inclusions guide are delivered by email. You may separately choose text delivery and request-related messages. Promotional texts require their own optional consent. Neither SMS choice is a condition of submitting a request, applying for management or purchasing services.

When you opt in to request-related texts, True North Property Management may send analysis links, request updates, clarification questions and appointment information connected with your inquiry. If you separately opt in to promotional texts, messages may include property-management offers and service updates. Messages may be sent using automated technology. Frequency varies with your request, conversations and selected subscriptions. Message and data rates may apply.

Reply STOP to a message to unsubscribe from texts. You may receive a final confirmation. Reply HELP for assistance, or contact partner@thetruenorthproperty.com or (231) 272-2577. To opt in again, submit a new affirmative SMS consent or contact us for assistance. Carriers do not guarantee timely or successful message delivery.

Unsubscribe from promotional emails using their unsubscribe link. This does not prevent responses to an active request or necessary service communications. Please keep your contact details current and let us know if a number is no longer yours.

Your privacy and questions

Read our Property Services Privacy Policy for how we handle these requests and messaging choices, and our website Privacy Policy for wider website and reservation practices.

Questions about these terms: partner@thetruenorthproperty.com · (231) 272-2577. Material changes will be dated on this page; additional notice or consent will be requested where required.

Hospitality that feels like home.